Cat4 FAQ — All Your Answers in One Page

Click Log In at the top of the page, then enter your username or email address along with your password. If you've forgotten your password, use the "Forgot Password" function to receive a reset link via email. As a security measure, your account will be temporarily locked after several failed login attempts.

Yes, cat4 is fully optimised for mobile use. You can access all games and account functions directly through your phone's browser — no additional software needed. For a smoother experience, download the official cat4 app via the Download App us.

cat4 offers a wide range of online entertainment categories, including live Sports Betting on cricket, football, and basketball; Live Casino games such as baccarat and roulette; online poker; Malaysian lottery; and slots. All categories are accessible from a single account — no platform switching required.

cat4 accepts a wide range of local Malaysian payment methods, including FPX (online bank transfer), Touch 'n Go eWallet, GrabPay, and direct bank transfers to local accounts. All transactions are processed in MYR (RM) with no currency conversion fees charged to Malaysian users.

Deposits via FPX and eWallet are typically credited to your cat4 account within minutes. Withdrawals to Malaysian bank accounts are processed within one to three business days, depending on the receiving bank. Make sure your bank account details are correctly updated in your account profile before submitting a withdrawal request.

The minimum deposit at cat4 is RM 20 for most payment methods. Minimum and maximum limits may vary depending on your chosen payment method and account tier. For the latest deposit limit information, check the "Deposit" section in your account after logging in.

On the login page, click the "Forgot Password" link and enter the email address registered to your cat4 account. You'll receive an email with a secure reset link within five minutes. If the email doesn't arrive, check your spam folder or contact our support team at support at cat4.bet.

Yes, the entire cat4 interface — including the navigation menu, games pages, account section, and customer support — is fully available in Bahasa Melayu. This ensures Malaysian users can navigate the platform comfortably without any language barriers. Customer support is also reachable in Bahasa Melayu.

Programme VIP Rewards cat4 awards reward points every time you play or make a deposit. Accumulated points can be redeemed for game credits or other exclusive benefits. High-tier VIP members enjoy priority service, higher withdrawal limits, and personalised offers. All registered members are automatically enrolled in the programme.

The cat4 support team can be reached by email at support at cat4.bet. We operate seven days a week and aim to respond to every enquiry within 24 hours. For urgent matters such as account or transaction issues, please include your account number and a clear description of the problem so our team can assist you faster.

cat4 uses SSL encryption technology to protect all users' personal data and financial information. Passwords are stored in encrypted format and cannot be accessed by anyone, including our staff. For added security, we recommend using a unique password and never sharing your login credentials with anyone.