Cat4 Privacy Policy — User Personal Information Protection
Cat4 is committed to protecting the privacy of Malaysian users. This policy explains the information we collect, how it is used, and your rights as a user of our platform.
1. Information Collected
When you register and use the cat4 platform, we collect various types of information to ensure a smooth, secure experience tailored to Malaysian users. The types of information collected are as follows:
Account Information
- Full name, date of birth, gender, and identification number (for age and identity verification).
- An active Malaysian phone number and valid email address for verification and communication.
- Username and password chosen during registration (passwords are stored in encrypted format).
Device & Browser Information
- IP address, device type, operating system, browser version and screen resolution.
- General location data based on IP address (not precise GPS location).
- Access logs include the date, time and pages visited within the cat4 platform.
Payment Information
- Deposit and withdrawal transaction details in Malaysian Ringgit (RM), including the payment method used (FPX, TNG eWallet, or bank transfer).
- Bank account number or digital wallet (partially masked for security) used for withdrawals.
- Transaction history associated with your cat4 account.
Usage Data
We also record in-platform activity such as game types or bets placed, login frequency, active session duration, and any preference settings you have saved in your account.
2. Purpose of Data Use
Registration information is used to create and verify your account, process logins, send security notifications, and ensure withdrawals are processed to the correct account.
Usage data and device information help cat4 identify technical issues, optimise platform performance for Malaysian networks, and improve the overall user experience.
Information is used to detect and prevent fraud, multi-account usage, money laundering, and activities that violate the cat4 platform's Terms & Conditions.
We use your contact information to send important account notifications, policy updates, and promotional content (if you have opted in) related to the cat4 platform.
4. Data Storage, Security & Sharing
Data Security
Cat4 employs a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. These include data encryption in transit, strict database access controls, and continuous monitoring for suspicious activity.
Retention Period
Account information is retained for as long as your account remains active on the cat4 platform. Following account closure, we may retain certain information for the period required for legal compliance, dispute resolution, or fraud prevention purposes.
Sharing with Third Parties
Cat4 does not sell, rent, or disclose users' personal information to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
- Payment service providers that process your MYR transactions (subject to strict confidentiality agreements).
- Authorities or regulatory bodies where required by law or court order.
- Parties involved in fraud investigations or criminal activity relating to your cat4 account.
5. User Rights, Policy Changes & Contact Us
Right to Access
You have the right to request a copy of the personal information we hold about you. To submit a data access request, contact the cat4 support team via the email address listed below, specifying the type of information you wish to access.
Right to Rectification
If you find that the personal information cat4 holds about you is inaccurate or outdated, you have the right to request a correction. Some details such as your username and phone number can be updated directly through your account settings after logging in.
Right to Deletion
You may request deletion of your account and personal data by contacting cat4 support. Deletion requests will be processed subject to applicable legal retention requirements and any outstanding financial obligations.
Changes to the Privacy Policy
Cat4 reserves the right to update this Privacy Policy at any time. Changes will be published on this page with an updated effective date. Continued use of the platform after changes are published constitutes acceptance of the updated policy.
Contact Us
For any questions, requests, or complaints regarding your data privacy at cat4, please reach out to our support team:
- Email: support at cat4.bet
- Support is available 7 days a week in Bahasa Malaysia and English.
Effective date: January 2026.
More Questions About Data Privacy?
For further enquiries about how cat4 manages your data, or to exercise your rights, visit FAQ or log in to your account to manage your privacy settings directly.